Privacy Policy

1) Introduction & Consent

This Privacy Policy explains how Villento Games Online (the “App,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you use the App. By installing or using the App, you consent to the practices described in this Privacy Policy.
 
 
2) What We Collect
We may collect the following categories of information:
 
a) Information You Provide
 
  • Profile details (e.g., display name, avatar).
  • Support requests or feedback submitted via forms or in-App channels.
  • Age affirmation to confirm eligibility (18+).
 
 
b) Device and Usage Information
 
  • Device identifiers (e.g., Android Advertising ID), device model, operating system, language, time zone, network information, and IP address.
  • App usage data (e.g., session length, screens viewed, features used, in-game actions).
  • Diagnostics and performance (e.g., crash logs, error reports).
  • Approximate location derived from IP or device settings, where enabled.
 
 
c) Transaction and Monetization Data
 
  • In-app purchase history (product type, timestamp, purchase status). We do not receive or store full payment card details; purchases are processed by Google Play or other payment providers.
 
 
d) User-Generated Content
 
  • Content you submit or share within the App (e.g., usernames, avatars, gameplay information).
 
 
3) How We Use Information
We use information to:
 
  • provide, operate, and improve the App, games, and features;
  • authenticate users and maintain eligibility controls (18+);
  • deliver and personalize gameplay, content, rewards, and offers;
  • process in-app purchases and manage Virtual Items;
  • monitor performance, fix errors, and ensure security;
  • conduct analytics and measure App engagement;
  • provide customer support and respond to inquiries;
  • show contextual and/or personalized advertising where permitted;
  • comply with legal obligations and enforce our Terms of Use.
 
 
4) Cookies, Mobile Identifiers & Logs
While mobile apps do not use browser cookies in the same way as websites, we and our partners may use mobile identifiers (such as the Android Advertising ID), SDKs, local storage, and similar technologies to recognize your device, deliver features, combat fraud, and measure campaign effectiveness. We also maintain server logs for diagnostics, security, and analytics.
 
 
5) Third-Party Tools and Sharing
We may use third-party service providers to support the App. Depending on configuration, these may include:
 
  • Analytics & Measurement: Google Analytics for Firebase or similar tools to understand usage trends and improve features.
  • Crash Reporting & Performance: Firebase Crashlytics or similar tools to diagnose faults.
  • Advertising & Attribution: Ad networks and attribution partners (e.g., AdMob or similar) to deliver ads, cap frequency, and measure campaigns.
  • Cloud Services: Hosting, content delivery, and storage providers.
    These partners may receive device identifiers, IP address, usage data, and limited event information to perform services on our behalf subject to their own policies. We do not sell personal information.
 
 
We may also disclose information:
 
  • to comply with law, legal process, or governmental requests;
  • to protect rights, safety, and property of users and the public;
  • in connection with a corporate transaction (e.g., merger or acquisition), where permitted by law;
  • with your consent or at your direction.
 
 
 
6) Advertising Choices & Analytics Controls
  • You can limit ad personalization by resetting or limiting the Android Advertising ID through your device settings.
  • You may disable certain analytics or crash reporting where the App provides an in-App setting, if available.
  • You can manage push notifications via your device settings.
 
 
 
7) Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
 
 
8) Data Retention
We retain information for as long as necessary to provide the App, fulfill the purposes described in this Policy, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary by data type and our operational needs.
 
 
9) International Transfers
Information we collect may be processed and stored in Canada and in other jurisdictions where our service providers are located. These jurisdictions may have data protection laws different from those in your home province or territory. We take steps to ensure appropriate protections for cross-border transfers where required.
 
 
10) Children’s Privacy
The App is intended for adults 18+. We do not knowingly collect personal information from anyone under 18. If we learn that a user under 18 has provided information, we will take reasonable steps to delete it and may disable access.
 
 
11) Your Rights
Subject to applicable Canadian law, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to withdraw consent for certain processing (which may affect your ability to use some features). To exercise these rights, use the contact section of the website. We may take steps to verify your identity and we may be unable to fulfill requests that conflict with legal obligations, legitimate interests, or technical limitations.
 
 
12) Social Features & User Content
If the App includes social features (e.g., leaderboards, friend connections), certain profile information or gameplay stats may be visible to other users. Do not share information you do not want to be public. We may moderate or remove user content that violates our Terms of Use.
 
 
13) In-App Purchases & Financial Information
In-app purchases are processed by Google Play or other payment providers. We do not receive or store full payment card numbers. Purchase records (e.g., transaction IDs, product, timestamp) may be received to fulfill items and prevent fraud.
 
 
14) Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you within the App. Your continued use of the App after an update signifies your acceptance of the revised Policy.
 
 
15) Contact
For questions, requests, or complaints regarding privacy, please use the contact section of the website.